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Building Control Customer Charter

Our Customer Charter explains what you can expect from us at every stage of your works.

Building Regulation matters

We will:

  • offer a free pre-application consultancy service, providing specialist advice on all Building Regulation design aspects for our customers
  • acknowledge receipt of all Building Regulations applications within five working days
  • aim to carry out an initial technical appraisal of all ‘Full Plans’ Building Regulations applications within 15 working days
  • determine all ‘Full Plans’ Building Regulations applications within the statutory time limits of five weeks (or two months, with agreement)
  • provide a prompt and efficient service for inspections of work in progress which can be programmed to customer requirements
  • carry out a same-day site inspection service, if notified before 10am that day
  • aim to inspect the same day, regardless of when notified, if circumstances permit
  • issue Completion Certificates/Fire Safety Certificates on all satisfactorily completed projects, within five working days of inspection

Public Safety matters

We will:

  • offer a 24 hour, 365 day emergency service on all dangerous buildings and structures reported to the council
  • carry out an initial assessment of all reported dangerous structures within two hours