Our Customer Charter explains what you can expect from us at every stage of your works.
Building Regulation matters
We will:
- offer a free pre-application consultancy service, providing specialist advice on all Building Regulation design aspects for our customers
- acknowledge receipt of all Building Regulations applications within five working days
- aim to carry out an initial technical appraisal of all ‘Application for building control approval with full plans’ Building Regulations applications within 15 working days
- determine all ‘Application for building control approval with full plans’ Building Regulations applications within the statutory time limits of five weeks (or two months, with agreement)
- provide a prompt and efficient service for inspections of work in progress which can be programmed to customer requirements
- carry out a same-day site inspection service, if notified before 10am that day
- aim to inspect the same day, regardless of when notified, if circumstances permit
- issue Completion Certificates/Fire Safety Certificates on all satisfactorily completed projects, within five working days of inspection
Public Safety matters
We will:
- offer a 24 hour, 365 day emergency service on all dangerous buildings and structures reported to the council
- carry out an initial assessment of all reported dangerous structures within two hours